Refund policy

Return & Refund Policy – Zurii Wear (UAE)

At Zurii Wear, we value your satisfaction. If you are not fully happy with your purchase, we’re here to help.

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✅ Returns

• You may return any product within 7 days of receiving it.

• Items must be unused, unwashed, and in original packaging with all tags attached.

• Sale or clearance items are not eligible for return unless they are defective.

• Returns are only accepted if a valid proof of purchase (order number, receipt) is provided.

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🚫 Non-Returnable Items

• Products damaged by misuse or negligence

• Customized or made-to-order items

• Innerwear and accessories for hygiene reasons

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🔁 Exchange Policy

• We offer size or item exchanges based on stock availability.

• Exchanges must be requested within 7 days of delivery.

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💸 Refunds

• Once we receive and inspect your return, we will notify you via email or message.

• If approved, your refund will be processed to your original payment method within 7–14 business days.

• Shipping charges are non-refundable, except in cases where the item is faulty or incorrect.

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📦 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item delivered

  • Damaged or defective product

• We recommend using a trackable courier service for your return.

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📍 Contact Us

For any return, exchange, or refund requests, please contact us at:

Email: zuriiwear@gmail.com
WhatsApp: +971 54 753 6200
Instagram DM: @zuriiwear